Imagine you are visiting a cafe. You sit down at a table. A waiter offers you a menu card. You order an orange juice without sugar. Ten minutes later, the waiter returns and serves you a glass of orange juice. You take a sip. You realize that the juice has sugar. The waiter has either forgotten or ignored your request. Now, if you are someone who is uncomfortable with confrontations, you would probably curse your luck and have the juice with the added sugar. But most people would choose to raise the issue with the waiter. They asked for a product and are paying for it, and they are within every right to question if the establishment fails to provide what was promised. Forget raising the issue amicably, we have seen people taking to social media, ranting about how they have been deceived by some restaurants, who gave them chicken when they had asked for vegetarian food. Again, the customer has the right to demand what they want and hold the provider accountable if they fail to do so. Th...
At Chico’s home ‘Mama, you promised to take me out for lunch on Sunday if I got good grades in the exams…’ seven-year-old Chico complained to his mother, Laila, as she lay confined to the comforts of her couch on a lazy Sunday morning. ‘Ugh…’ Laila groaned as she continued to scroll through reels. 'And we will go on a Sunday!’ ‘Today is Sunday, Mama!’ Chico started pulling at his mama bear’s arms. ‘Well, another one is due in seven days…’ Laila muttered, unwilling to move, but the thought of not having to cook lunch did tempt her. ‘Okay, if I promised you, you shall have it. Tell me what you want. I'll order…’ ‘No, Mama, I want to go out and dine, and I want you to take a selfie at the restaurant and post it, and I want my friends to ask me about it in class.’ Laila pulled her eyes from the screen and looked at her son. He was growing smart indeed. ‘Okay, fine, you got it. What do you want to have, though?’ ‘Roasted Chicken!’ At Durien’s Chicken Farm ‘But why can’t we go ou...